Managed IT services may seem like a lot of nonsense if you don't know your way around technology. You probably know your business needs cybersecurity, but what do you need to meet compliance regulations? Do you need cloud storage? What is VoIP?
At the end of the day, you're just looking for help with your technology. You don't have time to research hardware or troubleshoot programs. You're too busy running your business. Enter a helpful and reliable managed IT services provider (MSP) to guide you.
At PC.Solutions.Net, we are here to help find you the managed IT services that work best for your business. So, let's take a closer look at a few common IT services offered in a managed IT services package.
What Managed IT Services Really Mean
Managed IT services are a service package provided by an MSP. Packages are often customizable for your unique business or industry. Not every business needs to worry about regulatory compliance, but businesses in the healthcare industry certainly do. So, having that flexibility means you are only paying for the services you need.
The best part of a managed IT services package from an MSP is that they handle everything. From daily maintenance to long-term planning to 24/7 network monitoring, they focus on your technology so you can focus on running your business.
The Main Types of Managed IT Services
1. Network Management & Monitoring
What it does: Network management keeps your internet, Wi-Fi and servers running, while 24/7 monitoring allows your MSP to catch problems before they happen.
Problems it solves:
- Internet or Wi-Fi that is slow, known to crash, or has a weak signal
- Employees are unable to access files and applications
- Vital systems crash during business hours
What this means for your business: This means that your employees will have access to everything they need, including working hardware and software with fast and reliable internet.
2. Cybersecurity Services
What it does: Cybersecurity protects your data and network from hackers, viruses, ransomware, and more. This service usually includes features like monitoring, antivirus software, and employee cybersecurity training.
Problems it solves:
- Hackers steal your data or use ransomware to hold it hostage
- Employees click on phishing emails
- A data breach ruins your business reputation
What this means for your business: With enterprise-level cybersecurity, your customer data, financial information, and personal records stay protected and secure, keeping you compliant and trustworthy.
3. Data Backup & Disaster Recovery
What it does: Automatically back up your files to secure locations. Disaster recovery is a plan to get you back up and running quickly if a disaster strikes.
Problems it solves:
- Lost files from deletions or hardware failures
- An untested or nonexistent data recovery plan
- Downtime due to natural disasters or cyberattacks
What this means for your business: A data backup and disaster recovery plan not only ensures that your files are backed up daily but also puts in place the steps to take to restore and recover that data if it ever gets lost.
4. Cloud Services Management
What it does: Managed cloud-based tools and services, such as Microsoft 365 and Google Workspace, working together, so there is no data loss.
Problems it solves:
- Cloud tools don't work properly or have sync issues
- Employees cannot access files when working remotely
What this means for your business: Having your
cloud services managed by an MSP means your team will have access to everything
they need from wherever they are located.
5. Help Desk & User Support
What it does: Provides technical support for employees when they run into issues, such as password resets, software problems, internet troubles, and more.
Problems it solves:
- Employees are trying to fix tech problems themselves
- Lost productivity while waiting for help
What this means for your business: Having access to an IT help desk allows your employees to get back to work quickly after they encounter an issue. It also keeps you from getting bogged down with tech problems.
6. Strategic IT Planning & Consulting
What it does: Your IT needs aren't going to stay the same as you grow your business or as technology changes. So, a managed IT services package should provide a long-term IT plan, so you can align your tech needs with your business goals.
Problems it solves:
- Buying technology you don't need, or that doesn't work together
- Using old hardware that can't keep up
- Wasting money on upgrading everything all at once
What this means for your business: An IT plan for the future is an investment in the future of your business. Your tech won't hinder your growth.
How to Know What Services You Need
The best way to understand your business technology needs is
to work with a trusted and reliable managed IT provider, such as PC.Solutions.Net.
A great MSP will evaluate your business and determine what
you need, what you can use later, and, most importantly, what
you don't need.
What to Expect from a Managed IT Provider
A good provider will walk you through their process so you know what to expect without using confusing jargon or getting too technical about the details. Here's an example of what you could see:
Assessment
The MSP will evaluate your current IT setup to understand what you have and determine what you need for peak performance.
Recommendations:
Then, they will suggest a collection of services that make sense for your business, so you aren't paying for services you don't need or forgetting the ones you do.
Agreement:
Once you make your choice, you will receive an outline of everything from services chosen to maintenance expectations to service hours in a service level agreement (SLA).
Implementation:
Then, the best part, your MSP will come in and set everything up. Before you know it, you'll have 24/7 monitoring, security, backups, and everything else you need.
Ongoing Support:
Your relationship with your MSP doesn't stop after implementation. They are there to keep your business running when you need IT help. They aren't just a help desk; they are partners in your business.
How We Support Houston Businesses
At PC.Solutions.Net, we understand that every Houston business has different IT needs. We're not here to sell you everything; we're here to help you build the right solution for where you are and where you're going.
We offer flexible service packages designed for businesses like yours. We will start you off with the essentials and never pressure you to buy more than you need. We can always add additional services as your business grows.
Our core services include:
- 24/7 network monitoring and management
- Comprehensive cybersecurity and threat detection
- Automated data backup and disaster recovery
- Responsive help desk support for your team
- Cloud services management and migration
- Strategic IT planning and consulting
- Compliance support (HIPAA, PCI, CMMC, FTC)
If you know what kinds of managed IT services you need, or you still don't quite know where to start, give us a call, and we can help walk you through everything.
Click Here or give us a call at 281-402-2620 to Book a FREE 15-Minute Discovery Call
